Shipping policy

Shipping Policy

Last updated: June 2026

At NOBLILUX, we want your comfort and travel essentials — pillows, seat cushions and travel accessories — to arrive safely and promptly. Please read our shipping policy carefully so you know exactly what to expect when you place an order.

1. Where We Ship

We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not currently offer international shipping outside the UK.

2. Shipping Costs

We offer free UK delivery on orders over £39.99 Orders under £39.99 are charged a standard delivery fee, shown clearly at checkout before you pay.

3. Delivery Timeframes

Once your order is placed and payment is confirmed, please allow the following estimated delivery windows:

  • Order Processing: 1–2 business days (Monday to Friday, excluding UK public holidays).
  • Standard Delivery: 3–5 business days after dispatch.
  • Estimated Total Delivery Time: 4–7 business days from order date.

Delivery times are estimates and may vary during peak periods, adverse weather conditions, or due to carrier delays outside our control.

4. Dispatch & Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel in real time. If you have not received a dispatch notification within 3 business days of ordering, please contact us.

5. Packaging

All pillows, cushions and travel accessories are carefully packaged to ensure they arrive in perfect condition. We use protective materials suited to the size and shape of each item.

6. Missed Deliveries & Delivery Issues

  • If a delivery attempt is missed, the carrier will leave a notification card with instructions for redelivery or collection.
  • If your parcel is marked as delivered but you have not received it, please check with neighbours and your local delivery depot before contacting us.
  • For lost, damaged, or incorrect items, please contact us within 14 days of the expected delivery date.

7. Incorrect Delivery Address

Please ensure your delivery address is accurate at the time of ordering. NOBLILUX cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible and we will do our best to amend it before dispatch.

8. Satisfaction & Returns

All purchases are backed by our 30-day money-back guarantee from the delivery date, plus free returns with prepaid labels. See our Refund Policy for full details.

9. Contact Us

For any shipping-related queries, please get in touch:

  • Email: supportclient@noblilux.com
  • Phone & WhatsApp: +44 7 411 296 241
  • Company: NOBLILUX LTD, 1st Floor, 415 High Street, Suite 1058, Stratford, London E15 4QZ — Company number: 15933516